FREQUENTLY ASKED QUESTIONS

Usual patient questions


  • Do we bulk bill?
  • Do I have to make an appointment or can I walk in?
  • Booking for long consultation?
  • How to follow up with Diagnostic test results?
  • How to book in for pathology / blood test request?
  • How do I organise work cover / workers compensation appointments?
  • Patients privacy and confidentiality management?
  • Your rights
  • Telephone Policy
Do we bulk bill?
We are a bulking billing practice, however Dr Julie Son privately charges new paitents. 
For more information please call us on 8604 2338
Do I have to make an appointment or can I walk in?
The practice primarily works on an appointment basis. Please contact the practice on 8604 2338 to make an appointment or click here to book online. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.
Booking for long consultation?
We do standard 10-15 minutes appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Please advise when booking in your appointments.
How to follow up with Diagnostic test results?
Test results are only given to the patient concerned, these results will be asked to make a follow-up appointment with your Doctor.
How to book in for pathology / blood test request?
So long as you have a pathology request form from your GP, no appointment needed just visit the practice and see the onsite pathology collectors.
How do I organise work cover / workers compensation appointments?
Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide an approved claim number related to their current case.
Patients privacy and confidentiality management?
The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.
Your rights
If you have a problem we would like to hear about it, please feel free to talk to your doctor or receptionist. We take your concerns suggestions and complaints seriously. However, if you wish to take the matter further, and feel that you want to discuss the matter outside the surgery. You may contact the Medical Registration Board on medicalboard.gov.au or Healthcare Complaints Commission on hccc@hccc.nsw.gov.au.
Patient feedback is always welcome, please speak to a member of our clinical team or the administrative staff if you have any suggestions.
Telephone Policy
Most issues are best dealt with in consultation with your Doctor and he/she will endeavour to take your call where possible.
At times, your Doctor may be attending to other patients and may need to return your call. Please inform our reception staff if your call is urgent.

Contact us


Call us

(02) 8604 2338


Address

293 Old Northern Road, Castle Hill NSW 2154


Facebook

facebook.com/familywisemedicalpractice


Outside practice hours


Please contact National Home Doctors
13 74 25

Opening hours


Monday:         09:00 AM – 06:30 PM
Tuesday:        09:00 AM – 06:30 PM
Wednesday:   09:00 AM – 06:30 PM
Thursday:       09:00 AM – 06:30 PM
Friday:            09:00 AM – 06:30 PM
Saturday:        09:00 AM – 02:30 PM
Sunday:          09:00 AM – 02:30 PM
Public Holidays:  CLOSED

© 2018 - 2020 FamilyWise Medical Practice. All rights reserved.

Please call National Home Doctors 13 74 25 for after hours service.We're open again on Monday (01/06/2020) from 9:00 am to 6:30 pm